Choosing Suitability

FAQs

What is an EV Charger?

An electric vehicle charging station is an element in an infrastructure that supplies electric energy for the recharging battery of electric vehicles. It is also known as EVSE (Electric Vehicle Supply Equipment)

How many types of EV Chargers are available?

There are two types of EV Chargers.
(1) AC EV Charger
(2) DC EV Charger

What is AC EV Charger?

An AC EV charger is a safe medium in between grid and Vehicle Onboarding charger. It takes electricity from grid and modifies it to provide AC input to the vehicles’ on-board charger. This on-board charger is converts power from AC to DC to charge the battery of the vehicle.

How many types of AC EV Chargers are there?

There are mainly two types of AC EV chargers.

(1) Single Phase – Ranging from 3.3kW to 7.4kW (230V, 16 to 32 Amps); mostly used at homes

(2) Three Phase – Ranging from 11kW to 22kW (440V, 16 to 32Amps); mostly used in public spaces

What is DC EV Charger?

A DC charger has the converter inside the charger itself. That means it can feed power directly to the car’s battery and doesn’t need the onboard charger to convert it. DC chargers are bigger and faster.

How are DC EV Chargers classifies?

The DC chargers are divided in two different levels as Level 1 and Level 2.

(1) Level 1: Power rating from 10kW to 15 kW (Output Voltage 48V/72V and maximum current is 200A)
(2) Level 2: Power rating from 30kW to 240 kW (Output Voltage upto 1000V)

How does Electric Vehicle charger work?

The EV chargers intelligently communicates with your vehicle system to gather battery information before pumping electricity. During the process it monitors the current and voltage in sync with what batteries allow to avoid damaging them during the charging process

Can I use AC and DC charging at the same time?

No, you cannot use both chargers at a same time. You can either use AC Slow charger or DC Fast charger.

Do all electric vehicles have a common connector?

No, all electric vehicles do not have common connectors. The connectors vary with current type (AC or DC) and also dependent upon the batteries’ maximum input rating. However, mostly similar types of electric vehicles have common connectors.

How many types of connectors are there?

Connectors are classified by current type:

(1) AC Power Connector : Three point, Type 1 and Type 2

2) DC Power Connector : GB/T, CHAdeMO, CCS-2

How much time does it take to charge a vehicle?

Charging time depends on the capacity of battery and voltage of system. It also depends on type of charger that is being used. Our DC Fast charger will fully charge a car under 2 hours while our AC charger will take upto 7 hours.

Are DC Chargers available for commercial use?

Yes, DC chargers are best fit to be use in commercial purpose as they are fast and charge up your vehicle in less time so you will be having more utility of your vehicle at work rather than on charging.

What’s the procedure of Payment?

All modes of electronic payments are possible. The user can choose between RFID Tag, Net Banking, UPI, Mobile Wallet, Credit Card or Debit Card.

Is it safe to charge a vehicle with passenger inside?

Yes, it’s safe to charge the vehicle while you are sitting in the car. However, it is advisable to remove passenger while charging as an extra safety and precaution procedure.

How can I search for the location of Charging Station?

Our one click Mobile App will help you locate nearby chargers. The application also helps you to navigate, select and pre-book any charger of your choice.

How can we charge the vehicle? Is there any procedure to start the charging session?

Using our mobile application users can register themselves to access the charger control. Once logged in the users can book, authorize and start charging process wither through the app itself or by using QR code scanner. On having sufficient amount in the wallet or linked payment method, the user can plug the connector to start the charging.

Is it possible to disconnect a electric vehicle before completing the charging?

Yes, you can disconnect the vehicle before completing the charging. But remember to do so safely, i.e. stop the charging session using the mobile app or EVSE touchscreen or emergency stop, before disconnection. Many EVs are equipped with locks and/or alarms to prevent or discourage disconnection during live charging.

Will the battery get affected if I disconnect the charging session in between?

No, the battery will not get damage it’s similar like unplugging the mobile phone from the charger. However, If your vehicle is unplugged during a charge, you’ll need to plug it back in and start a new charge.

Does power failure affect the battery?

No, the power failure will not affect the battery. Our chargers are designed to ensure sufficient protection and smoother operation. The sophisticated embedded systems controls and monitors all parameters, it automatically insulates the system incase of any outage.